With top-to-bottom training programs, performance-based bonuses and an emphasis on work-life balance, One Nevada Credit Union aims to offer employees the kind of job satisfaction that leads to career longevity. As a result of these efforts, the credit union was named as one of the five Best Places to Work in Northern Nevada — an award based on detailed feedback from confidential employee surveys.
“Because most adults spend most of their waking hours in their workplace, it’s so important to be at a place they enjoy coming, where they feel supported and cared for,” said Auburn Harrison, the credit union’s assistant vice president, community relations. “At One Nevada Credit Union, our average length of employment is over nine years. People come here to work, they learn about the company, and they stay for many years.”
Opportunity to grow, thrive
Among their reasons for staying, Harrison cites the credit union’s distinctive training program, which has been recognized multiple times as a “Training Top 125” — a ranking of top training programs compiled annually by Training magazine.
“One Nevada is committed to ongoing training and development opportunities, available to all employees,” said Harrison. “Programs include One Nevada’s uniquely designed Proactive Leadership, Success and Business Etiquette series, along with many other courses and programs that greatly enhance employee skill sets and overall abilities.”
Along with the chance to continually improve through training, employees at the credit union have access to more conventional perks, such as medical and dental coverage, a 401K, paid time off and 12 paid holidays per year.
“The credit union also offers performance-based bonuses to employees who meet their predetermined goals,” Harrison said. “This gives our employees incentive to take ownership in their career, to succeed and to grow.”
Connection to the community
Aside from these specific opportunities and benefits, One Nevada also strives to create a positive bond among employees at all levels and a connection to the wider community. For example, staff members are encouraged to participate together in community events such as Moms on the Run, a Mother’s Day race that raises money for local breast cancer patients.
“Employees at One Nevada feel like they are part of a close-knit family team,” said Harrison. “The credit union invests in its people by compensating them well, continuing ongoing training opportunities, and fostering a team environment that is based on four core values: leadership, integrity, service and teamwork.”
She added One Nevada’s investment in its own employees not only pays off in staff satisfaction and career longevity, but also creates a domino effect that resulting in improved customer service, too.
“When employees are happy, it shows in how they deal with our customers or member owners,” said Harrison. “When employees are fulfilled and satisfied, they will greet members with a smile on their face, and they will go the extra mile to take care of the members’ needs.”
Currently, One Nevada Credit Union has two branches in Reno and 12 in Las Vegas, with plans for a total of four Northern Nevada locations in the near future. The member-owned not-for-profit cooperative credit union offers consumer financial services that range from mortgage lending and investments to insurance and realty.